Panera bread overcharged me twice to the tune o...
Un Panera Bread avis client de l'utilisateur GetHuman GetHuman-fergust de décembre 3, 2017
Contexte du cas de GetHuman-fergust
GetHuman:GetHuman-fergust - pouvez-vous dire à nos autres Panera Bread clients quand votre cas a eu lieu?
GetHuman-fergust:Yes I can. C'était late at night, le novembre 24.
GetHuman:Avez-vous contacté Panera Bread, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Panera Bread courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-fergust une liste de problèmes Panera Bread courants)
GetHuman-fergust:"Overcharge/Strange charge" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-fergust sur le Panera Bread service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Panera Bread de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/24/17?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Quantifions votre expérience en contactant Panera Bread. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Panera Bread?
GetHuman-fergust:Je leur donnerais un four sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-fergust:Je leur donnerais un five sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Panera Bread à résoudre rapidement et efficacement votre problème?
GetHuman-fergust:Pour cela, je dirais two sur cinq.
GetHuman:Et enfin, des conseils pour les autres Panera Bread clients?
GetHuman-fergust:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Panera Bread pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-fergust tirés de son Panera Bread problème de service client survenu le novembre 24, 2017.