Netflix: Removing a show

Un Netflix avis client de l'utilisateur GetHuman GetHuman-kaylagir de décembre 1er, 2017

Background on GetHuman-kaylagir's case

GetHuman: GetHuman-kaylagir - can you tell our other Netflix customers when your case took place?
GetHuman-kaylagir: Sure. It was afternoon, on novembre 26.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman-kaylagir: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kaylagir a list of common Netflix problems)
GetHuman-kaylagir: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-kaylagir's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kaylagir: Removing a show
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-kaylagir: They gave me one month to watch the last * seasons of doctor who then just removed it!! They are going to lose a LOT of customers if they do that. At least make it pop up while watching a few months in advance!!! Now i cant watch it at all without spending MORE money!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-kaylagir: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kaylagir: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-kaylagir: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-kaylagir: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Netflix pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kaylagir taken from his Netflix customer service problem that occurred on novembre 26, 2017.

Netflix

3.85 of 5 stars | 636 reviews

GetHuman-kaylagir's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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