Ikea: A complaint about delivery and assembly in Ankara
Un Ikea avis client de l'utilisateur GetHuman GetHuman-erturksh de décembre 3, 2017
Contexte du cas de GetHuman-erturksh
GetHuman:GetHuman-erturksh - pouvez-vous dire à nos autres Ikea clients quand votre cas a eu lieu?
GetHuman-erturksh:Yes. C'était afternoon, le novembre 29.
GetHuman:Avez-vous contacté Ikea, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Ikea courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-erturksh une liste de problèmes Ikea courants)
GetHuman-erturksh:"Installation/delivery" était la raison pour laquelle j'essayais to call.
L'avis de GetHuman-erturksh sur le Ikea service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Ikea de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-erturksh:A complaint about delivery and assembly in Ankara
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/29/17?
GetHuman-erturksh:Dear Sir*Madam,*We made a major furniture shopping from Ankara store around **** TL (over **** USD) for a flat of my friend who works for the EU. We paid extra for delivery and assembly. They did not give any document as a receipt or invoice except a payment docket, purchased goods list and a credit card payment slip. They had a campaign to present a free shopping card valued *** TL (around ** USD) each for every **** TL (*** USD) spent. *-) After a strong persistance I managed to get the receipt today **.**.**** since last Saturday *.*.****. This is a major financial crime according to Turkish laws. You have to present the invoice during the purchase after taking the money. Despite we made an extra payment for every item, they insisted to make the delivery on Monday morning. I tried to explain the flat is empty, as being the caretaker of the flat, I have to be present during the delivery and I had to make a long, time consuming and tiring trip to welcome the delivery staff. Afternoon delivery would be much appreciated. Anyway, I had to be there at the time which was dictated by the IKEA Ankara Delivery Department.*They did not count the delivery and assembly payments towards the total bill and gift card campaign. Also they offered me to give a total of *** TL shopping card.**Today I was given a call by Mustafa of IKEA of Ankara, again with a non-understanding, rude and arguative behaviour over the phone for assembly of the furniture. Kindly I requested the staff should be coming in the Monday afternoon. without any empathy with your 'paying' customer, he insisted for the morning. As I said nobody lives there and I am the only person to look after the flat. roughly ** minute duration phone conversations minimum ** minute spent for the sole discussion to convince me for morning delivery. *The staff doesn't care if there would be a complaint submitted to the IKEA HQ. They verbally confirmed that too. I could put a complaint about their non-customer service.*They insisted for Monday morning for the assembly of the furniture on Monday, ** of May,****.*I am sorry, but there should be a solution to train the rude staff and learn how to understand the customer. *While making a decision please you are not delivering or doing the assembly as a favor. You are charging the customer for doing this.**I am an accredited journalist holding a permanent press card which is issued for the media members after over ** years of service. I will never give up against your Ankara Stores' rude behaviour.**Thanks for understanding and sorting out this problem**Faithfully yours,**Sherif Erturk
GetHuman:Quantifions votre expérience en contactant Ikea. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Ikea?
GetHuman-erturksh:Je leur donnerais un three sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-erturksh:Je leur donnerais un four sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Ikea à résoudre rapidement et efficacement votre problème?
GetHuman-erturksh:Pour cela, je dirais five sur cinq.
GetHuman:Et enfin, des conseils pour les autres Ikea clients?
GetHuman-erturksh:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Ikea pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-erturksh tirés de son Ikea problème de service client survenu le novembre 29, 2017.