FedEx: My mantra from now on when talking to a compute...

Un FedEx avis client de l'utilisateur GetHuman ~Grateful in Mid_MO de novembre 27, 2017

Background on ~Grateful in Mid_MO's case

GetHuman: ~Grateful in Mid_MO - can you tell our other FedEx customers when your case took place?
~Grateful in Mid_MO: Yes. It was morning, on novembre 18.
GetHuman: Did you reach out to FedEx, and if so, how?
~Grateful in Mid_MO: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Grateful in Mid_MO a list of common FedEx problems)
~Grateful in Mid_MO: "Refund a Charge" was why I was trying to call.

~Grateful in Mid_MO's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grateful in Mid_MO: My mantra from now on when talking to a computer will be "Speak with a representative." It worked* I found a human.I had to repeat it *x but eventually robo succumbed to my persistence.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Grateful in Mid_MO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grateful in Mid_MO: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Grateful in Mid_MO: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Grateful in Mid_MO: Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour FedEx pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from ~Grateful in Mid_MO taken from his FedEx customer service problem that occurred on novembre 18, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~Grateful in Mid_MO's FedEx Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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