DHGate.com: Sent wrong item

Un DHGate.com avis client de l'utilisateur GetHuman GetHuman-mellohje de décembre 7, 2017

Background on GetHuman-mellohje's case

GetHuman: GetHuman-mellohje - can you tell our other DHGate.com customers when your case took place?
GetHuman-mellohje: Yeah. It was evening, on décembre 4.
GetHuman: Did you reach out to DHGate.com, and if so, how?
GetHuman-mellohje: I used a live chat I found on the GetHuman DHGate.com customer service contact info page: Contact DHGate.com Customer Service
GetHuman: And which of these common DHGate.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mellohje a list of common DHGate.com problems)
GetHuman-mellohje: "Problem With an Order" was why I was trying to contact.

GetHuman-mellohje's review of DHGate.com customer service

GetHuman: So how would you sum up your experience for GetHuman's DHGate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mellohje: Sent wrong item
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-mellohje: Very upset....bought $** jeans blue robin....charged my account and you send me $* stockings.....seriously
GetHuman: Let's quantify your experience contacting DHGate.com. On a scale of 1 to 5, how easy is it go get help on a DHGate.com problem?
GetHuman-mellohje: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mellohje: I'd give them a five out of five on communication.
GetHuman: And what about DHGate.com's ability to quickly and effectively address your problem?
GetHuman-mellohje: For that I would say five out of five.
GetHuman: And finally- any advice for other DHGate.com customers?
GetHuman-mellohje: Essayez de les traiter tôt dans la journée ou plus tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour DHGate.com pour savoir qui vous êtes.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mellohje taken from his DHGate.com customer service problem that occurred on décembre 4, 2017.

DHGate.com

8.30 of 5 stars | 81 reviews

GetHuman-mellohje's DHGate.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DHGate.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DHGate.com in any way.

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