Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT): Penn Dot closed due to flooding- I understand...
Un Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) avis client de l'utilisateur GetHuman ~drj de novembre 6, 2017
Contexte du cas de ~drj
GetHuman:~drj - pouvez-vous dire à nos autres Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) clients quand votre cas a eu lieu?
~drj:Yes I can. C'était evening, le novembre 1er.
GetHuman:Avez-vous contacté Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT), et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche ~drj une liste de problèmes Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) courants)
~drj:"Make a booking" était la raison pour laquelle j'essayais to call.
L'avis de ~drj sur le Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) service client
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
~drj:Penn Dot closed due to flooding- I understand, they don't control the weather. However, my son is scheduled to take his driver's skills test today- I learned through Penn Dot*€*s website that his test was now cancelled due to weather. I called "customer service"- horrendous. She stated, quite rudely, "Mam, none of the offices are closed at this time." I politely read the online announcement that the Riverfront office was closed....to which she sarcastically replied, "Oh, well....uh, Mam, that office is in HARRISBURG."....to which I replied, "yes, that is what I told you, he was scheduled in Harrisburg." She then said I would receive a call if he was cancelled....which I seriously doubt since they are closed. I asked if he now has to wait an additional * weeks.....I am remaining polite and calm. She tells me he will....as if I had * heads and was asking ridiculous questions. I went on to explain that the purpose in my call was to determine if there was anything in place to help reschedu
GetHuman:Quantifions votre expérience en contactant Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT). Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT)?
~drj:Je leur donnerais un two sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
~drj:Je leur donnerais un three sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) à résoudre rapidement et efficacement votre problème?
~drj:Pour cela, je dirais four sur cinq.
GetHuman:Et enfin, des conseils pour les autres Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) clients?
~drj:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de ~drj tirés de son Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) problème de service client survenu le novembre 1er, 2017.