GetHuman:GetHuman-carlric - pouvez-vous dire à nos autres Panasonic clients quand votre cas a eu lieu?
GetHuman-carlric:Yup. C'était afternoon, le novembre 29.
GetHuman:Avez-vous contacté Panasonic, et si oui, comment?
GetHuman:Et lequel de ces problèmes clients Panasonic courants décrit le mieux la raison pour laquelle vous vouliez leur parler?
(Affiche GetHuman-carlric une liste de problèmes Panasonic courants)
GetHuman-carlric:"Repairs" était la raison pour laquelle j'essayais to call.
GetHuman:Alors, comment résumeriez-vous votre expérience pour la communauté de clients Panasonic de GetHuman? Nous censurerons tous les identifiants, numéros ou codes et tous les mots inappropriés ici par respect pour les millions d'autres clients utilisant cette ressource.
GetHuman-carlric:COMPLAINT
GetHuman:Pouvez-vous nous en dire un peu plus sur ce qui s'est passé le 11/29/17?
GetHuman-carlric:Dear Panasonic supervisor,**I would like to tell you about my experience with your customer support team this morning. I had ordered the chair (below) and it was delivered this morning, and I didn't think it was quite up to par for Panasonic, so I called and asked if I could return it. I spoke with * of your customer service representatives. The first one was the worst. Not only was she condescending, but she could not give me any information (she told me I would have to pay **% restocking fee, but she didn't know how much that was and couldn't figure it out), and she was of absolutely no help, whatsoever, in telling me how I would ship it back to you. She said “you have to figure that out. It's up to you. You can call any company you want. I can't tell you who to call. I don't know.” I really couldn't believe that. Anyway, I said goodbye, waited about * minutes, and then called again and tried another one of your service representatives. This young lady was only slightly better. I asked her all the same questions, and I think she was able to tell me that it was **% “of the entire price of the order,” but I can't be sure. She was only slightly nicer, but she was far from anything to write home about. **Neither of these ladies had any idea how I would ship the chair back to you. They asked me “do you still have the box that it came in?” (I could only think, well of course I do* it's now taking up half of my garage. I park my Corvette in the street now, because I have this gigantic box in my garage. I always save gigantic empty boxes. Doesn't everyone?) Please excuse my sarcasm, but I couldn't believe that this young lady was asking me if I kept the box that the chair came in. She couldn't tell me how to ship it back. I finally asked her, “Well who's the company who delivered it?” She said, “that would be Pilot Freight Services,” but she couldn't give me a telephone number, nor could she tell me where they were located. **So, I called Pilot. The gentleman I spoke to at Pilot explained the whole process to me: he said that I should receive from you an RMA ticket* that you would then forward that information to Pilot* they would then come to my house and pick up the chair, and it would be a free service. They wouldn't charge me anything for it. He was extremely professional and he certainly won my business, should I ever need a freight service again.**About * years ago, I read an article in Time or Newsweek or some magazine like that, that said, what is going to make or break companies in the age of the Internet is not their product, or their advertising, or anything like that. It is their customer service. How intelligent their personnel is* how courteous and helpful they are to the client who is calling for help* how hard they try to rectify the problem -- these are the things that will make a company competitive in the Internet age. If, the article went on to say, a company does not have good customer service, well, I think you can figure that one out for yourself. . . . **I just took the time to write to a car parts store (I own a **** Corvette Stingray), and they have only one girl running their customer service department, but she is stupendous. She has written me * times in less than a week regarding a part that's on backorder. On backorder! I think the parts are worth *** bucks. But she has gone way beyond the call of “a secretary” to see that I am satisfied, to see that I am kept appraised of my order, and to make sure that I will use them again. There is no doubt in my mind that I will.**By the same token, it's going to take a lot to ever get me to buy another Panasonic product.**So I don't know what to tell you. I don't know if you get a lot of these letters. I don't even know if you care about it. I only spent about $**** on the chair (which I'm sure you could care less about), and now I have to ship it back to you* and it's going to cost me $*** “restocking” fee. I probably spend about $***,*** a year buying things ov
GetHuman:Quantifions votre expérience en contactant Panasonic. Sur une échelle de 1 à 5, est-il facile d'obtenir de l'aide sur un problème Panasonic?
GetHuman-carlric:Je leur donnerais un one sur cinq pour faciliter la recherche de votre aide.
GetHuman:Qu'en est-il de la qualité de la communication. Comment évalueriez-vous cela sur une échelle de 1 à 5?
GetHuman-carlric:Je leur donnerais un two sur cinq en communication.
GetHuman:Et qu'en est-il de la capacité de Panasonic à résoudre rapidement et efficacement votre problème?
GetHuman-carlric:Pour cela, je dirais five sur cinq.
GetHuman:Et enfin, des conseils pour les autres Panasonic clients?
GetHuman-carlric:Appelez-les tôt dans la journée ou tard. N'oubliez pas les informations personnelles ou de compte dont vous pourriez avoir besoin pour Panasonic pour savoir qui vous êtes.
GetHuman:Bien, tu l'as maintenant. Quelques commentaires utiles et mots de GetHuman-carlric tirés de son Panasonic problème de service client survenu le novembre 29, 2017.